Legal Disclosure and Patient Information Page

Who we are & contact

Registered Manager & Nominated Individual: Mrs Kelly-Anne Doyle • +44 7434 927185

Opening hours & emergencies

Mon–Fri 9:00–17:00 (appointments by arrangement).

Out of hours: instructions are provided on our voicemail and appointment confirmations.

Regulators & registrations

Dental professionals (GDC)

All clinicians are registered with the GDC. Each profile includes name, GDC number, and professional qualification with awarding country/year (per GDC guidance).

Name	Position	GDC No.
Rafid Hussain	Clinical Director	278205
Kelly-Anne Doyle	Practice/Registered Manager	142785
Miguel Farran	Clinical Lead Implantologist	101055
Nick Tonkin	General Dentist	193865
Samson Gahir	Restorative Dentist	289600
Catherine Rogan	Dental Nurse	307530
Amelia Barton	Dental Nurse	321822
Afredo Jesus	Dental Lab Manager	126298
Donna Gillespie	Dental Lab Technician	306525
Amna Suhail	Dental Lab Technician	263813
Elvira Woodward	Dental Consultant	266061
Patrice O’Hara	Dental Consultant	263812

Verify registrations on the official GDC site: olr.gdc-uk.org/SearchRegister

Clinical governance

We maintain a comprehensive framework including regular audits (clinical, record-keeping, infection control), risk assessments, staff training and appraisals, evidence of professional registration and indemnity, and a structured process for patient feedback and complaints. The Clinical Governance Lead and Registered Manager is Kelly Doyle.

IPC Lead: Kelly Doyle • Six-monthly IPC audits • Equipment testing per manufacturer schedules • Legionella risk assessment and routine water testing.

Key patient policies (summary)

Consent

Consent is continuous; we check understanding and record discussions. Written consent is taken for complex/high-risk procedures and sedation/GA. We follow the Mental Capacity Act 2005; best-interests decisions are recorded and advocacy supported. For children we apply Gillick competence (<16) and recognise capacity for ages 16–17, subject to law and best interests.

Duty of Candour

We are open and honest, apologise, explain what happened, and follow up in writing when notifiable safety incidents occur; we learn from events.

Equality, Diversity & Human Rights

We make reasonable adjustments and provide accessible information; we promote an inclusive, respectful culture.

Freedom of Information (NHS)

We maintain a Publication Scheme and respond to requests consistent with FOIA and the Data Protection Act 2018. Contact: Kelly Doyle.

Infection Prevention & Control

We comply with HTM 01-05 and conduct six-monthly IPC audits with tracked actions.

Medicines Management

Secure storage, accurate prescription logs, safe disposal and antimicrobial oversight. Full policy available on request.

Safeguarding

Lead: Kelly Doyle • Deputy: Rafid Abdoul Hussain Ali. We follow local referral pathways, keep contemporaneous notes, and retain safeguarding records for 100 years. Emergencies: call 999 (or 101 for non-emergency police). Local referral numbers available in-practice.

Recruitment

Enhanced DBS, references, GDC/qualification verification (where applicable), Hep B, identity & right-to-work checks. Structured induction and annual appraisal for all staff.

Cancellation

Terms provided at booking and available on request.

Fees & finance

Written treatment plans and itemised estimates are provided and updated if clinical needs change.

Finance disclosure: Stockport Implant Centre Ltd acts as a credit broker, not a lender. Credit is subject to status and affordability. Finance is provided by Chrysalis Finance Limited (member of the Chrysalis Healthcare Group), registered in England (No. 6541664), registered office: 1 Worsley Court, High Street, Worsley, Manchester, M28 3NJ. Chrysalis Finance Limited is Authorised and Regulated by the Financial Conduct Authority (FRN 631193). In all financial promotions we display our firm’s legal name and that we act as a credit broker; representative examples/commissions are disclosed where required.

Privacy notice (UK GDPR)

Data Controller: Stockport Implant Centre Ltd, Century House, 7 Pepper Road, Hazel Grove, Stockport, SK7 5BW

Data protection contact: manager@stockportimplantcentre.com • ICO Registration: ZB885456

What personal data we process

• Patient records: identity and contact details; next of kin; medical/dental history; clinical notes; radiographs and images; treatment/consent records; referrals and laboratory records.
• Financial/admin: invoices, payments, finance applications, insurance details, and communications.
• Website & device data (with consent where required): pages viewed, approximate location, device/browser IDs, cookie identifiers (e.g., _ga, _fbp), and interaction with our WhatsApp widget.
• Communications & feedback: enquiries, complaints, and satisfaction data.
• Safeguarding (where applicable): records required by law/guidance.

Where your data comes from

• Directly from you (in person, phone, email, forms, messaging apps).
• Generated by us while providing care (clinical records, images, letters).
• Referrers and laboratories involved in your care.
• Website technologies (with consent): Google Analytics 4, Meta Pixel, and our consent tool (CookieYes) collect limited device/cookie data; Google reCAPTCHA collects data to detect bots (essential).

Why we use your data (purposes) & lawful bases

• Provide safe, effective care and advice — Legal obligation; Contract; Special-category basis: provision of health care.
• Regulatory/assurance (CQC, GDC, HSE, safeguarding) — Legal obligation; Public interest; Vital interests (where applicable).
• Administer appointments, recalls, billing and patient finance — Contract; Legal obligation (tax/records).
• Service improvement & website analytics — Consent (GA4 runs only after you opt in; Consent Mode honoured).
• Advertising/remarketing (Google/Meta) — Consent (campaign measurement, audience building; runs only after you opt in).
• Direct marketing (e.g., newsletters) — Consent (you may withdraw at any time).
• Security & spam prevention (reCAPTCHA) — Legitimate interests/Essential service (strictly necessary to protect forms from abuse).

Who we share with (when necessary)

• Within your care pathway: dental laboratories, referral clinicians, imaging centres.
• Regulators & authorities: GDC, CQC, HSE, safeguarding bodies, NHS/local authorities (where required by law).
• Finance & payments: finance providers (e.g., Chrysalis) and payment processors (when you apply/pay).
• IT & support providers (processors): secure hosting, email delivery (via POST SMTP to our chosen provider), practice systems, website performance provider (e.g., NitroPack), consent management (CookieYes), analytics/ads vendors (Google/Meta) — limited to what’s needed and often subject to your consent.
• Business continuity: professional advisers and, if ever applicable, a prospective purchaser under strict confidentiality.

Details on key website vendors

• Google Analytics 4 (analytics, with consent): uses cookies like _ga, _ga_*, _gid to gather aggregated usage statistics. We enable IP anonymisation and honour Consent Mode.
• Google reCAPTCHA (essential security): protects forms from spam/abuse; subject to Google’s Privacy Policy and Terms.
• Meta Pixel (advertising, with consent): helps measure ad performance and build audiences; cookies may include _fbp, _fbc, fr.
• WhatsApp chat widget (functional, with consent): enables messaging from our site and may set cookies for operation.
• CookieYes (consent management): stores your consent choices and blocks non-essential tags until you opt in. You can adjust choices anytime via Cookie settings.

International transfers

Some providers (e.g., Google LLC, Meta Platforms) may process data outside the UK/EU. Where this occurs, we rely on appropriate safeguards (such as Standard Contractual Clauses) and technical measures. Patient clinical records are hosted within reputable environments with appropriate protections.

How long we keep your data

• Dental records: at least 11 years after last attendance, or until age 25 for children (whichever is longer).
• Finance/tax records: typically 6–7 years.
• Complaints: normally 3–10 years depending on subject matter and legal requirements.
• Marketing preferences: until you withdraw consent or after a period of inactivity.
• Website analytics/ads cookies: GA4 up to ~13 months; advertising up to ~24 months (see Cookies for details).

Profiling & automated decisions

We do not make decisions producing legal or similarly significant effects based solely on automated processing. Analytics/advertising may involve limited profiling to show relevant content or measure campaigns, but only after you grant consent.

Your rights

• Access, rectification, erasure, restriction, portability, and objection (including to direct marketing).
• To exercise rights, contact the Registered Manager at the email above. We may need to verify your identity and will respond within one month.
• You can complain to the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint or 0303 123 1113.

Children

We process children’s data where necessary for dental care and in accordance with the law and professional guidance. We apply the Gillick competence test (<16) and recognise capacity for ages 16–17, subject to law and best interests.

Contact & updates

Questions or requests about this notice: manager@stockportimplantcentre.com. We may update this notice to reflect changes in law or our processing. The “Last updated” date at the top of this page will show the latest version.

Cookies

Cookies are small text files that help the site work and improve your experience. Essential cookies run for security and core functions. Analytics and advertising cookies only run with your consent.

What we use

• Strictly necessary — security, spam prevention (e.g., Google reCAPTCHA), forms, basic preferences.
• Performance/analytics — Google Analytics (GA4) to understand site usage and improve content.
• Advertising/remarketing — Google/Meta (and occasionally other partners) to measure campaigns and show relevant ads.
• Functional — optional features like the WhatsApp chat widget.

Google reCAPTCHA (security)

Forms may be protected by Google reCAPTCHA to prevent spam and abuse. Use is subject to Google’s Privacy Policy and Terms. Typical cookies include _GRECAPTCHA and rc::a/b/c (essential).

Google Analytics (GA4)

With your consent, we use Google Analytics 4 to collect aggregated statistics (e.g., pages visited, device/browser info, approximate location). GA4 helps us improve content and user experience. GA4 uses cookies such as _ga, _ga_*, _gid and may set a client identifier. Google’s processing is described in their Privacy Policy. You can opt out any time via Cookie settings or install the Google Analytics Opt-out Browser Add-on.

We support Consent Mode so tags respect your choices; analytics only runs after you grant consent.

Advertising & partners

• Google Ads / Marketing Platform (e.g., _gcl_*, IDE, ANID) — conversion measurement & remarketing. Manage: Google Ads Settings.
• Meta (Facebook/Instagram) via Pixel (e.g., _fbp, _fbc, fr) — campaign measurement & remarketing. Manage: Meta Ad Preferences.
• WhatsApp widget (functional) — allows chat from this site; may set cookies for proper operation.

Your choices

• Cookie settings: Open cookie preferences
• Consent: Non-essential cookies run only if you opt in. Withdraw consent any time using the link above.
• Browser controls: You can block or delete cookies in your browser (some features may not work).
• Ad choices: YourAdChoices · YourOnlineChoices (EU/UK)

Legal basis, transfers & retention

• Lawful basis: Strictly necessary = legitimate interest/essential service; analytics & advertising = consent.
• Transfers: Some providers (Google LLC, Meta Platforms) may process data outside the UK/EU; we rely on appropriate safeguards (e.g., SCCs) and technical measures.
• Retention: GA4 cookies typically up to ~13 months; advertising up to ~24 months; reCAPTCHA ranges from session to persistent (provider-specific).
• No sale of personal information.

Examples of cookies

Provider	Example cookies	Purpose	Typical expiry
Google Analytics 4	_ga, _ga_*, _gid, _gat	Usage analytics & performance (consent)	Up to ~13 months
Google reCAPTCHA	_GRECAPTCHA, rc::a, rc::b, rc::c	Bot detection / form protection (essential)	Session → persistent
Google Ads	_gcl_au, IDE, ANID	Ad conversion & remarketing (consent)	Up to 24 months
Meta (Facebook/Instagram)	_fbp, _fbc, fr	Ad measurement & remarketing (consent)	Up to 24 months
Site essentials	cookie_consent, session_id	Remember cookie choice / keep sessions secure	Session → 12 months

This site may be protected by reCAPTCHA — subject to Google’s Privacy Policy and Terms. We update this notice when our cookie usage changes.

Complaints

We aim to resolve concerns quickly, fairly and confidentially. You can complain in person, by phone, or in writing to the Registered Manager. We will:

• Acknowledge your complaint within 3 working days (usually sooner) and share our process/timescales.
• Investigate and provide a written response within 10 working days where possible. If we need more time (e.g., to obtain clinical opinions), we’ll explain why and give a revised date.
• Keep records of all communications and outcomes, and use learning to improve our service.

How to contact us (first step)

Email (complaints): complaints@stockportimplantcentre.com
Telephone: 07985 987 374
Write to: Registered Manager, Stockport Implant Centre, Century House, 7 Pepper Road, Hazel Grove, Stockport, SK7 5BW

Tell us what happened, when, who was involved, and what you’d like us to do. If you need alternative formats or support (e.g., interpreter, BSL, large print), let us know and we will make reasonable adjustments.

Urgent safety concern? If you think you need dental help right now, 111 online can tell you what to do next. If anyone is at immediate risk of harm, call 999. For safeguarding concerns where there is no immediate danger, you can also contact the police on 101 or your local authority.

If we can’t resolve it together:

• Phone: 020 8253 0800 (Mon–Fri 9:00–17:00)
• Online form: contactus.gdc-uk.org
• Postal: Dental Complaints Service, 37 Wimpole Street, London, W1G 8DQ
• Website: dcs.gdc-uk.org

Professional conduct or fitness to practise

If your concern is about a dental professional’s conduct or patient safety, you can raise it with the General Dental Council (GDC):

GDC “Raising concerns”: www.gdc-uk.org/raising-concerns

Tell the regulator about your care experience

You can share feedback (good or bad) with the Care Quality Commission (CQC). This helps them understand quality and risk (it doesn’t replace our practice complaints process):

• Email: enquiries@cqc.org.uk
• Phone: 03000 616161 (Mon–Fri 8:30–17:30)
• Online: cqc.org.uk/give-feedback-on-care