Terms & Conditions — Stockport Implant Centre Ltd

Please read these terms carefully. By booking and attending an appointment, and/or by accepting a written Treatment Plan, you agree to these Terms & Conditions with Stockport Implant Centre Limited (“SIC”, “we”, “us”, “our”).

1. About us

Legal name: Stockport Implant Centre Ltd •
Company no.: 15454703 (England & Wales)
Registered office: 14 David Mews, London, W1U 6EQ
Practice address: Century House, 7 Pepper Road, Hazel Grove, Stockport, SK7 5BW
Telephone: +44 7985 987 374 •
Email: info@stockportimplantcentre.com
Registered Manager & Nominated Individual: Mrs Kelly-Anne Doyle
All clinicians practising at SIC are GDC-registered and appropriately indemnified.

2. Formation of contract & scope

A contract for services forms when you accept/sign a Treatment Plan or when we deliver services that you have booked.
If we are unable to accept your treatment, we will inform you and you will not be charged for services not provided.

All treatment plans and timelines are based on clinical assessment and may change if clinical needs change.
Written plans and itemised estimates are provided and updated if necessary.
Prices are valid for 6 months from the Treatment Plan date unless stated otherwise.

3. Free Consultation – Refundable Deposit Terms & Conditions

1. Purpose of the Deposit

A £50 refundable deposit is required to secure your consultation appointment at Stockport Implant Centre.
This deposit ensures that your appointment slot is reserved exclusively for you and helps us manage waiting lists efficiently.

The consultation itself is completely free of charge — you will not pay anything for the professional time or advice if you attend your appointment as scheduled.

2. Refund Conditions

The £50 deposit will be fully refunded after you attend your consultation.
Refunds are automatically processed to the same payment method used at booking.
Refunds are typically completed within 3–5 working days after attendance.
No deduction or administrative fee will be applied.

3. Cancellation Policy

We understand that plans can change and kindly ask for at least 48 hours’ notice if you need to cancel or reschedule your appointment.

Cancellations with more than 48 hours’ notice: full refund of the £50 deposit.
Cancellations made less than 48 hours before the appointment: deposit is non-refundable.
Failure to attend (no-show): deposit is forfeited and will not be refunded.

This policy ensures that our clinical team’s time and resources are used efficiently and that appointment slots remain available to other patients.

4. Rescheduling

You may reschedule once free of charge, provided that at least 48 hours’ notice is given.
If you reschedule with less than 48 hours’ notice, or fail to attend the rescheduled appointment, the deposit will be forfeited.

5. Clinic-Initiated Changes

In the unlikely event that Stockport Implant Centre needs to reschedule or cancel your appointment due to unforeseen circumstances, you will be offered:

A new appointment date, or
A full refund of your deposit — whichever you prefer.

6. Refund Method

Refunds are always returned to the original payment method used when booking.
No cash refunds will be issued under any circumstances.
Please allow up to 5 working days for the transaction to appear in your account, depending on your bank.

4. Appointments, lateness & cancellations

Please arrive on time. SMS/email reminders are a courtesy only. If you are late, please call us as soon as possible.
Missed appointments may incur fees and treatment may be suspended until balances are settled.

Minimum notice to reschedule/cancel:

Non-surgical appointments: 2 working days’ notice
Surgical appointments: 10 days’ notice

Short-notice cancellations and failures to attend (FTA) may be charged up to
50% of the scheduled treatment cost.
We may refuse further appointments after repeated late cancellations/FTAs.

5. Diagnostics & records

Routine examinations, radiographs and CBCT scans are chargeable items unless expressly included in your plan.
You may request copies of diagnostic records; however, an administrative fee may apply to cover the cost of preparing and providing these materials.

6. Sedation (if applicable)

Conscious (IV) sedation is available for suitable patients, subject to separate assessment and consent.
An adult escort is mandatory to take you home.
Observe fasting and post-sedation restrictions, including no driving, operating machinery or signing important documents for 24 hours.
Detailed instructions are provided.

7. Treatment timeframe

Any timeframe given is an estimate, not a guarantee. Additional visits or adjustments may be required to achieve optimal results.
Please tell us about important dates so we can plan together.

8. Warranties & Maintenance

We provide mechanical and biological warranties subject to your compliance with after-care and maintenance requirements.
Temporaries are excluded.

Standard durations

Implant — mechanical: 5 years
Implant — biological: up to 3 years (subject to individual risk assessment)
Crowns / bridges: 5 years
Dentures & fillings: 1 year

Maintenance requirements

Full-arch (All-on-X): annual professional cleaning by removal (fee published on our Fees page).
Other implant treatments: at least one hygiene visit per year (Scale & Polish).

Your responsibilities (examples)

Follow all clinical instructions and prescribed care.
Maintain excellent daily oral hygiene and attend scheduled maintenance visits. Missing a maintenance visit by more than one month may invalidate the warranty.
Inform us of any changes to your medical history or medications.
Do not allow third parties to adjust/repair prosthetics without our written consent.

Exclusions (examples)

Smoking/nicotine use; unpaid balances; trauma/accidents; misuse (e.g., biting hard objects).
Adverse effects from illness/medication; failure to follow after-care; treatment/adjustments carried out elsewhere.
Normal wear and tear.

9. Media (photos/video)

Clinical photographs, X-rays and scans form part of your record.
We will only use images for education or marketing with your explicit written consent.
Declining consent does not affect your care.

10. Finance disclosure (credit broking)

Stockport Implant Centre Ltd acts as a credit broker, not a lender.
Credit is provided by Chrysalis Finance Limited (FCA FRN 631193).
Credit is subject to status and affordability.
We do not receive any commission or financial incentive for making introductions.

11. Emergencies & communication

For pain, swelling or suspected infection, call the clinic; if we are busy, leave a voicemail and the team will return your call.
Out-of-hours urgent dental care is available via NHS 111.

Data Controller: Stockport Implant Centre Ltd, Century House, 7 Pepper Road, Hazel Grove, Stockport, SK7 5BW.
Data protection contact:
manager@stockportimplantcentre.com.
We process personal and special-category data to provide care, manage appointments and finance,
meet regulatory obligations (CQC, GDC, HSE) and improve our services, in line with our Privacy Notice.

CCTV rules (in brief)

Purpose: protect premises and property, enhance safety, and deter crime.
Locations include: reception, sales office, TCO rooms, hallways, waiting area, car park, laboratory and staff areas and all surgeries. (Cameras in TCO rooms and reception will record voice and video. Cameras in surgeries will not record.)
Operation: cameras record 24/7; audio is not recorded (except TCO rooms and reception).
Governance: the Registered Manager (and appointed DPO) oversees CCTV use and access.
Images are retained for a limited period and then overwritten, unless longer retention is required for investigations.
Disclosure: recordings are only shared when legally required (e.g., police/courts) and transfers are logged.
Requests for copies are handled under data-protection law and may require identity verification and redaction.
Signage: notices are displayed to inform visitors of CCTV use.
Staff handling CCTV receive appropriate training.

13. Complaints

We aim to resolve concerns quickly. Please raise issues with any team member or contact the Registered Manager at
complaints@stockportimplantcentre.com.
You can escalate private dental complaints to the Dental Complaints Service and raise professional concerns with the GDC.
Contact details are listed on our Legal Disclosure page.

14. Liability & Legal

Your statutory rights under the Consumer Rights Act 2015 apply.
Our total liability to you for any claim shall not exceed the total fees paid for the treatment complained of,
except where liability cannot legally be limited (e.g., death or personal injury caused by negligence, fraud).
No third party has rights under these Terms (Contracts (Rights of Third Parties) Act 1999).
If any provision is found invalid, the rest remains effective.
Governing law and jurisdiction: England & Wales.

15. Updates

We may update these Terms to reflect changes in law or practice.
The version published on our website at the time of booking applies unless your Treatment Plan states otherwise.

Terms and Conditions